Oh, I have no doubts that it is possible but doubt that we truly are being honest about the call. The average full background cost could be between $60-100 k depending on the level and on average many of these folks would be making on the low end around $12-$14 an hour. Not to include benefits and differential pay for off peak and weekend hours vs an average of around $3-$7 an hour.
This will increase the cost of our service. While I agree that this could/would be good for our citizens but it will increase cost at a time on which most folks are already complaining about cost.
Eric J. Jones
- ejjones.threed@gmail.com
On Oct 17, 2012 6:29 PM, "Gigi Ransom" <gigifor5c12@yahoo.com> wrote:
-- --Yes Eric, I understand about the cost cutting in the 90's and early 2000, however, based on today's times, and the known problems with ID theft along with the personal problems it creates, and more importantly, our economy, it stands to reason that these Call Centers would be better served right here on our sovereign soil benefitting our country and our residents. Salaries have been lowered. This could be entry level positions with of course, background checks (Homeland Security). It can work. I'll be there to testify if my schedule permits. If not, will be sending in testimony.
Albrette "Gigi" RansomFrom: Eric J. Jones <ejjones.threed@gmail.com>
To: wardfive@googlegroups.com
Cc: Brookland <Brookland@yahoogroups.com>; Jean Gross-Bethel <jbethel@opc-dc.gov>; Ward5 <ward5@yahoogroups.com>
Sent: Wednesday, October 17, 2012 6:14 PM
Subject: [ward5] Re: [WardFive] Wash Gas Call Center Located in the PhilippinesGigi,As someone who spent a brief amount of time working in a call center in college (it was hell by the way) I can tell you that the main reason is the cost is usually 1/3rd to 1/4th the cost of doing it state side.Many companies actually use firms which have massive call centers which pick up contracts for multiple companies similar to how many phone centers that did telemarketing in the 80s and early to mid 90s.Eric J. Jones
- ejjones.threed@gmail.comOn Oct 17, 2012 5:52 PM, "Gigi Ransom" <gigifor5c12@yahoo.com> wrote:--Debra, is that 11th & H Streets NW or NE?I have again talked with Mrs. Gross-Bethel, who shared that on Monday, October 22, 2012, from 1:00-3:00pm, at the King Greenleaf Center, 201 N Street SW, the Public Service Commission will be holding the last community hearing on WGL's requested rate increase. The links to the information is below.Mrs. Gross-Bethel also shared that she has talked with WGL about the concerns especially since when you also dial the local number for WGL, you get transferred to their OffShore Call Centers. WGL states they will be moving their Call Centers back to the US. This last hearing is the place to let them known they need to do this now. God only knows if our personla ID is stolen or sold, it could be used to fund terrorism or someone over there lifestyle and could probably never be caught.Albrette "Gigi" RansomCommissioner, ANC 5C12From: Debra Truhart <truhartd_2000@yahoo.com>
To: "wardfive@googlegroups.com" <wardfive@googlegroups.com>; Ward5 <ward5@yahoogroups.com>; Brookland <Brookland@yahoogroups.com>
Cc: Jean Gross-Bethel <jbethel@opc-dc.gov>
Sent: Wednesday, October 17, 2012 5:05 PM
Subject: Re: [WardFive] Wash Gas Call Center Located in the Philippines-- WardFive@googlegroups.com is open to WardFive residents for community discussion and information sharing. To post to this group, send email to wardfive@googlegroups.comTo unsubscribe from this group, send email to mailto:wardfive%2Bunsubscribe@googlegroups.comFor more options, visit this group at http://groups.google.com/group/wardfive?hl=enAlot of jobs were lost in this area when the Gas company made the change to the off shore billing company. Washington Gas has reopened their payment center located at the old site on 11th & H Streets.d.truhartFrom: Gigi Ransom <gigifor5c12@yahoo.com>
To: Ward5 <ward5@yahoogroups.com>; wardfive Google <wardfive@googlegroups.com>; Brookland <Brookland@yahoogroups.com>
Cc: Jean Gross-Bethel <jbethel@opc-dc.gov>
Sent: Wednesday, October 17, 2012 4:27 PM
Subject: [WardFive] Wash Gas Call Center Located in the Philippines-- WardFive@googlegroups.com is open to WardFive residents for community discussion and information sharing. To post to this group, send email to wardfive@googlegroups.comTo unsubscribe from this group, send email to mailto:wardfive%2Bunsubscribe@googlegroups.comFor more options, visit this group at http://groups.google.com/group/wardfive?hl=enYesterday evening about 4:58pm, I received a call from a Washington Gas (WGL) call center alerting me about my bill. The call came from 866-501-8584, and the ID was "Unavailable". Not being prejudice, but noticed the accent of the rep. After hearing info on my account balance, I was asked for my banking info to bring my account current.Of course I was hesitant because the call was definitely not local, and I could slightly hear others speaking in the background. I asked where he was calling me from. The response was, "from the WG Offshore Call Center." When asked specifically, he responded, "the Philippines." I kindly stated I would pay my bill here in WDC. He made another attempt and I repeated my words, the call ended.We all have concerns about Scams. Due to other incidents of voluntarily given personal information leading to fraud, stealing of bank accounts etc, we are cautious when we receive calls from not only out of the country, but at times here in the US.I EM'd Jean Gross-Bethel, OPC this morning and shared my experience. She did confirm through WGL that this was their Call Center. Though the US has friendly relations with the Philippines, I still have problems with it in that why are our utility payments being exported to support another country's economy during this critical time in our own economy. There are probably many of WGL's customers right here who are in need of work. Also, what safeguards are in place to protect our information, which may be on the computer it is entered, but when you verbally give the info to a rep, what's to say they are not writing it down for their own purposes later? We know of the strange debits on bank statements which are traced to an untraceable recipient.I just want our utility customers to know that they don't have to give their banking/personal information to any out of the US call center or when you feel uncomfortable. Make the payments at authorized locations here in DC. You may have to pay a small fee for WGL or Pepco (Pepco has 2 payment centers), no fee for Verizon, but you know you have some protection if you personal information is misused. In these instances, I use Gold Spot Check Cashing.You can also call the Office of the People's Counsel, 202-727-3701 to assure your interests are protected.Albrette "Gigi" Ransom
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